Frequently Asked Questions
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Is Digital Workshop easy to use?
Yes, it’s very user friendly and designed to do all the repetitive work for you. Full training and support are also available.
Can digital Workshop be used in any service centre?
Yes, DWS is suitable for any service centre. Mechanic, Marine, Heavy Machinery, Motorbike, Tyres and Spare Parts.
Our business is different from other Automotive businesses. Will Digital Workshop work for us?
Yes, DWS has been designed to be highly customisable. We will sit with you to understand your business and provide a solution that works for you.
Is Digital Workshop for small or large businesses?
Both, Digital Workshops core workshop management software is perfect for small businesses and can easily scale for larger operations. Our Eco-system is designed to manage growth.
Can I use Digital Workshop on my iPad and phone?
Yes, it can be used on all devices anywhere, anytime. Online and Offline.
We have a fleet of mobile technicians, will Digital Workshop work for us?
Yes, you can work offline and online and can be used on any device. We also have drag and drop scheduling, route planning, auto optimisation, and tracking.
Will Digital Workshop help our business manage our workshop staff?
Yes, within Digital Workshop we can set up employees and their skill sets. You can use this information when scheduling jobs within the workshop or off-site. Our drag and drop Scheduler is intuitive and very easy to use.
Can we integrate will our accounting package?
Yes, DWS currently integrates with Xero. We can also develop an APi for other accounting packages if requested.
We use a bar code system for our inventory can this be used with Digital Workshop?
Digital Workshop has an integrated barcode system for inventory and employee job sign-on/off. We would be happy to discuss other custom integrations if required.
We are a large business with branches across the country, can we white label DWS as our own?
We would be happy to discuss your requirements to find a solution that works.
Would our data be kept off-shore?
NO, Digital Workshop utilises Australian based data centres to host our software and store your and your customers' sensitive data.
Is your customer service and support team off-shore?
NO, Digital Workshop is a wholly owned Australian company with on-shore developers and importantly for you an on-shore customer service team.